Note: All online orders currently 'Click and Collect' from Claremont store only, delivery option coming soon.
To ensure efficiency of our online orders we ask you read these terms carefully when purchasing online, as well as our Terms and Conditions.
Click and Collect
Click and collect is currently available from our Claremont store only.
Our team will email you when your order is ready to be picked up. If you placed your order after 3:30 pm it will be ready first thing the following morning.
Please bring your ID or confirmation email as proof of purchase.
We will contact you either via email or telephone to notify you when your order is ready for collection. You must collect your items within 14 days and if your order is not collected within this time, Empire has the right to allocate these goods to another customer or place back into stock.
It is up to you to ensure all the details of your purchase are correct before purchasing; this includes (but not limited to) model, size, colour, finish, quantity, and any special requirements.
Please select carefully as refunds are not offered if you change your mind or make an incorrect choice. Your online order must be paid in full before we can begin the supply of products to you.
Should you have any issue with your product or need to report a problem with your order we request you please email us at firstname.lastname@example.org. In regards to our furniture pieces, please accept each piece is unique and there will be some variance in the grain and colour due to the natural, raw nature of timber. There may be slight variation in colour between samples and finished products. The natural timber products we use may ‘move’ over time.
All payments must be made in full prior to collection. Payments must be made via the secure gateway facilities available through the checkout.